Managing a license contract
To access Replicon, customers must sign up for license contracts that range from one year to multiple years. The number of licenses you sign up for via a contract are locked in for the duration of the contract, though you can add more licenses at any time.
Refer to Managing license assignments for information on handling licenses.
Starting a contract
To sign up for your first contract, you'll need to talk to one of our account representatives. Fill in this form to contact a rep.
Renewing a contract
Some customers are able to renew an existing contract within Replicon on their own. If you are able to renew, a Renew Contract button will appear in the Contract box on the Manage Account page a few weeks before your contract is due to expire.
If you don't see the Renew Contract button, please contact your Customer Success manager to process your renewal.
Renewing a contract yourself
All self-managed license renewals are set to the length of the existing contract. If you’d like to renew for a different period, talk to your Customer Success manager.
To renew an existing contract:
- Go to Administration > System and Security > Manage Account.
Your existing contract should display in the Contract drop-down towards the bottom of the page.
- Click Renew Contract.
- If you want to add new licenses to the new contract, add them using the Additional Licenses fields that display. The new licenses will be available when the new contract takes effect.
If you want to add additional licenses immediately without renewing your contract, refer to Purchasing additional licenses for information on how to do that.
- Select the Premium Plus Support option, if you'd like to sign up for that.
- If needed, use the Additional Instructions field to enter any special instructions, such as a P.O. number or when the invoice should be sent.
- Read the statement that appears at the bottom of the page, and enable the check box to accept the acknowledgement.
- Click Renew Contract again.
Replicon will send you an invoice.
Canceling a contract
You can't cancel an existing contract, but you can cancel any contract that hasn't started yet.
To cancel an upcoming contract, contact your Customer Success manager.
FAQs
How do we make payments for the Replicon invoices we receive?
Contact your Customer Success manager if you have questions about your invoice or its mode of payment.
How do we know when our contract will expire?
Your license expiry date is listed under the License Summary heading on the Manage Account page.
Where can I find details about an upcoming contract?
Details of upcoming contracts are available on the Manage Account page, on the Contract tab located at the bottom of the page. If you select a contract date range from the Contract field, and you'll see the number of licenses purchased and the rate per license for each product.
How do I contact my Customer Success manager?
The contact information for your organization's Customer Success manager (CSM) is given on the Administration > System and Security > Manage Account page. If necessary, and can also contact Replicon Support and they'll put you in touch with your CSM.
Related links
Managing license assignments
Choosing your products
Adding users and assigning them user profile settings
About the user profile fields
How do I submit a request for audit, security, or finance documents?
